Customer Service Policy

Our professional customer service team maintains a complete service system to respond to all kinds of consultation and after-sales problems raised by customers throughout the whole shopping process. Before placing orders, you can consult customer service about product size selection, fabric characteristics, functional design details, wearing scenarios and logistics related questions; after successful order placement, you can inquire about order shipment progress, package tracking information and estimated delivery time at any time.

Once you receive the delivered package, if you find manufacturing defects, mismatched product styles, wrong sizes, damaged goods caused by logistics extrusion or other non-human self-caused product problems, you can contact customer service immediately to apply for exchange, supplementary delivery or return refund solutions according to the actual situation. All after-sales processing will be carried out in strict accordance with the unified standards stipulated in our Refund Policy and Shipping Policy, to ensure every customer obtains fair and standardized after-sales treatment.

Our customer service staff will respond to your consultation messages efficiently. For complex problems that need further warehouse verification or logistics coordination, we will record your demands and give you a clear processing progress feedback within a reasonable time. We treat every customer’s feedback and complaints with a sincere attitude, and we will record all valuable suggestions about products, logistics and shopping experience put forward by customers, and feed them back to our product and operation team for continuous optimization and improvement of our store’s overall shopping system.

If you have any doubts about the content of all public policies on the website including return rules, shipping standards and privacy protection clauses, you can also turn to customer service for detailed interpretation at any time. Our team is committed to solving all your shopping troubles and providing smooth, worry-free shopping experience for every user visiting our website.